Scheduling Your Physical Therapy Visits at Shine

You’ve come in for your first appointment with one of Shine’s skilled physical therapists. What’s next? Patients can sometimes feel overwhelmed about how to effectively schedule their follow-up treatment sessions.

How often should I come in?
The average physical therapy patient at Shine is seen once a week for about 4-12 weeks. However, your therapist will go over an individualized plan of care based on your goals, diagnosis, and your schedule.

What if I need to cancel my appointment?
Shine has a 24-hour cancellation policy. If you have a conflict and need to cancel, please contact our office as soon as possible. Failure to cancel within 24 hours of your appointment will result in a $45 fee.

Can I schedule/reschedule appointments on the patient portal?
You can use the portal to cancel an appointment. However, it does not allow you to schedule your own appointments. We appreciate you contacting the Shine front office directly to cancel or reschedule appointments. This allows our administrative staff to provide you with the personalized attention you deserve and the ability to reschedule your appointment, if needed. 

What if I cannot schedule with my therapist in the immediate future?
We will place you on our wait list! Let us know which days and times are most convenient for you. Our staff will do their very best to fill any open slots with patients on the wait list. We will call you immediately when these become available.

Is there anything else I should know about scheduling appointments at Shine?
One last piece of advice: Schedule out several appointments when you are in for your evaluation. This prevents future scheduling issues and ensures a continuous treatment plan.